Privacy Policy

Introduction

At XpertMatrix Inc. ("XpertMatrix," "XM," "we," "us," or "our"), your privacy matters. This Privacy Policy explains how we collect, use, and safeguard your Personal Data—information that identifies or can reasonably identify you—when you access our website, services, or interact with us.

This Privacy Policy applies to:

Visitors to our website
Users of our products and services
Individuals who communicate with us
Individuals whose Personal Data we have sourced from public databases or third parties

This Privacy Policy does not apply to third-party websites, platforms, or services that XM does not control.

By using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use.

Our Role in Handling Your Personal Data

1. As a Data Controller:
XM is a controller when we determine how and why Personal Data is processed. For example, when you visit our website, create an account, or interact with our outreach emails.

2. As a Data Processor:
XM acts as a processor when we process Personal Data on behalf of another organization—like an expert network or SaaS client—based solely on their instructions.

1. Who We Are

XpertMatrix Inc.
support@xpertmatrix.com
New York, NY, USA

2. What Personal Data We Collect

We may collect the following types of Personal Data:

Customer Content: Any documents, files, or communication uploaded by users.
Account Information: Email, phone number, name, company, role, and credentials.
Professional Information: Employer, job title, and industry background.
Billing Information: Payment details, billing address.
Marketing Preferences: Opt-in communications and engagement metrics.
Cookie & Log Data: IP address, browser type, pages viewed, clicks, and timestamps.
Device Data: Type, OS, screen resolution, crash logs.
Location Data: Based on IP or address submission.
Public Data: Data sourced from public websites, registries, and LinkedIn.
Third-Party Integrations: Data exchanged with authorized integrations.

3. How We Collect Personal Data

Directly: From forms, account setup, or emails.
Automatically: Via cookies, server logs, analytics.
From Third Parties: Like business partners, public sites, or platforms.

4. Legal Bases for Processing

We process your data based on:

Consent
Contractual Necessity
Legal Obligation
Legitimate Interests (e.g., fraud prevention, product improvement)

5. How We Use Your Personal Data

We use Personal Data to:

Operate and improve our website and platform
Provide customer support
Send updates or marketing communications
Conduct internal analytics and performance tracking
Comply with laws and prevent misuse

We may aggregate or anonymize data for analytical use.

6. Sharing and Disclosure

We may share your data with:

Authorized Users: e.g., your team admin
Third-Party Services & Integrations: e.g., CRM, Google Workspace
Vendors & Subprocessors: e.g., cloud hosts, email providers
Affiliates or Successor Entities (e.g., in the case of a merger)
Legal Requests: e.g., court orders or government demands

7. International Data Transfers

Your data may be transferred to countries outside your own. We use mechanisms such as Standard Contractual Clauses or other safeguards to ensure lawful cross-border data transfers.

8. Data Retention

We retain data as long as necessary for:

Providing our services
Fulfilling legal or contractual obligations
Internal analysis and improvement

9. Your Rights

Depending on your jurisdiction, you may:

Access or correct your data
Delete or restrict use of your data
Object to certain uses (e.g., marketing)
Request data portability

To exercise your rights, contact: support@xpertmatrix.com. We may request identity verification.

10. Cookies and Tracking Technologies

We use cookies and pixels to:

Remember login sessions
Analyze usage patterns
Personalize content
Run remarketing campaigns

You can disable cookies in your browser settings, but this may affect functionality.

11. Third-Party Links

Our platform may contain links to third-party websites. XM is not responsible for their content or privacy practices. Review their policies separately.

12. Security

We implement safeguards such as encryption and role-based access. However, no system is 100% secure. Use at your own risk. Notify us of any suspected breach at support@xpertmatrix.com.

13. Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect Personal Data from minors.

14. Changes to This Privacy Policy

We may revise this policy from time to time. Material changes will be posted with an updated "Last Updated" date. Continued use of XM services implies consent.

15. Contact Us

For questions or data rights requests, email support@xpertmatrix.com